1. Accepted Payment Methods
We accept the following payment methods for all services and subscriptions:
- UPI (Unified Payments Interface): Google Pay, PhonePe, Paytm, BHIM, and all NPCI-approved UPI apps
- Net Banking: Internet banking via NEFT, RTGS, or IMPS through any Indian bank
- Credit Cards: Visa, Mastercard, RuPay, and American Express (domestic and international)
- Debit Cards: Visa, Mastercard, Maestro, and RuPay debit cards
- Bank Transfer: Direct bank-to-bank transfers for B2B payments and large invoices
- Demand Draft / Cheque: Accepted for specific B2B arrangements — contact us for details
All payments must be made in Indian Rupees (INR) unless otherwise agreed in a written contract. International clients may contact us for alternative currency arrangements.
2. Billing Cycles and Subscription Terms
Our products and services are offered on the following billing structures:
- Monthly Subscriptions: Billed on the same day of each month as the original subscription date
- Annual Subscriptions: Billed annually on the anniversary of the subscription, typically at a discounted rate
- One-Time Payments: Due immediately upon order confirmation
- Project-Based Payments: Per milestone or as agreed in the project contract
- Custom Enterprise: Billing terms negotiated on a case-by-case basis
3. Invoices and Payment Terms
Invoices will be issued electronically to the email address provided at the time of registration or order. Standard payment terms for invoices are:
- Standard services: Due within 7 days of invoice date
- Enterprise / B2B projects: Due within 15–30 days as specified in the invoice
- Subscriptions: Auto-renewed — payment due on renewal date
Please always include your invoice number in the payment reference/remarks field to ensure timely matching and confirmation.
4. Late Payment Policy
Payments not received by the due date may result in:
- Suspension of services after 7 days overdue
- A late payment fee of 1.5% per month (18% per annum) on outstanding amounts
- Termination of services after 30 days of non-payment
- Recovery proceedings as permitted by applicable law
We will make reasonable efforts to notify you before suspending services. If you anticipate a payment delay, please contact us immediately to discuss alternative arrangements.
5. Taxes
All prices quoted are exclusive of applicable Goods and Services Tax (GST) or other taxes unless explicitly stated. GST will be added to all invoices as per current Indian tax regulations. You are responsible for any applicable local, state, or federal taxes in your jurisdiction.
Our GSTIN will be displayed on all formal invoices. For GST input credit claims, ensure you use the GST number provided on your invoice.
6. Payment Security
All payment transactions are processed through secure, PCI-DSS compliant payment gateways. We do not store credit or debit card numbers on our servers. All sensitive payment data is encrypted using SSL/TLS protocols during transmission.
7. Payment Disputes
If you believe an invoice is incorrect, please contact us within 7 days of the invoice date. Disputes raised after this period may not be accepted. Refer to our Dispute Resolution Policy for the full dispute handling procedure.
8. Refunds
For information about refund eligibility and procedures, please see our Refund Policy.
9. Contact Us
For payment-related inquiries, invoice requests, or billing support, contact us at: contact@vividglobalcorp.web.app