1. Information We Collect
We collect different types of information depending on how you interact with us:
Information You Provide Directly
- Name, email address, phone number when you contact us or register
- Company name and job title for business inquiries
- Payment information (processed securely through third-party gateways — we do not store card data)
- Messages, inquiries, and feedback submitted through contact forms
- Account credentials for any ViViD product accounts
Information Collected Automatically
- IP address, browser type, device type, and operating system
- Pages visited, time spent on pages, and navigation paths
- Referring URLs and search queries
- Cookie identifiers and session data
- Approximate geographic location based on IP address
2. How We Use Your Information
We use the information we collect for the following purposes:
- To provide, maintain, and improve our Services
- To process transactions and send related information (invoices, receipts)
- To respond to your comments, questions, and requests
- To send service-related communications (security alerts, technical notices)
- To send marketing communications where you have provided consent or have an existing business relationship
- To monitor and analyse usage patterns to improve our website and products
- To detect, investigate, and prevent fraudulent transactions and other illegal activities
- To comply with legal obligations
3. Information Sharing and Disclosure
We do not sell, rent, or trade your personal information to third parties. We may share your information in the following limited circumstances:
- Service Providers: Trusted third-party vendors who assist us in operating our services (hosting providers, payment processors, analytics tools), bound by confidentiality obligations
- Business Transfers: In the event of a merger, acquisition, or asset sale, personal data may be transferred as part of that transaction
- Legal Requirements: When required by applicable law, court order, or government authority
- Protection of Rights: To protect the rights, property, and safety of ViViD Group, our users, and the public
- With Your Consent: In any other circumstance with your explicit consent
4. Data Retention
We retain personal information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required or permitted by law. When personal data is no longer needed, we securely delete or anonymise it.
Account data is retained for the duration of your account and for a reasonable period thereafter for legal and business purposes. Transaction records are retained for 7 years as required by applicable tax and financial regulations.
5. Your Rights
Under the Digital Personal Data Protection Act 2023 and other applicable laws, you have the following rights regarding your personal data:
- Right to Access: Request a copy of the personal data we hold about you
- Right to Correction: Request correction of inaccurate or incomplete personal data
- Right to Erasure: Request deletion of your personal data, subject to legal retention requirements
- Right to Withdraw Consent: Withdraw consent for marketing communications at any time
- Right to Grievance Redressal: Lodge a complaint with us or with the Data Protection Board of India
To exercise any of these rights, please contact us at contact@vividglobalcorp.web.app. We will respond within 30 days.
6. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. These include SSL/TLS encryption, access controls, regular security audits, and secure data storage practices.
While we strive to use commercially acceptable means to protect your information, no method of transmission over the internet or method of electronic storage is 100% secure. We cannot guarantee absolute security but will notify you of any significant data breach as required by law.
7. Cookies
We use cookies and similar tracking technologies on our websites. Please see our Cookie Policy for detailed information about the types of cookies we use, why we use them, and how you can control them.
8. Third-Party Services
Our websites and products may integrate with or link to third-party services (Google Analytics, payment gateways, social platforms). These third parties have their own privacy policies. We encourage you to review their policies before interacting with them. We are not responsible for the privacy practices of third-party services.
9. Children's Privacy
Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately and we will take steps to delete that information.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last Updated" date. Your continued use of our Services after such changes constitutes your acknowledgement of the updated policy.
11. Contact Us
For privacy-related questions or to exercise your data rights, contact our privacy team at: contact@vividglobalcorp.web.app. ViViD Group Corporations, Mumbai Region, Maharashtra — 401208, India.