1. Refund Eligibility
Refunds may be considered in the following circumstances:
SaaS Products and Subscriptions
- New subscriptions may be eligible for a full refund if requested within 7 days of purchase, provided no significant usage has occurred
- Monthly subscriptions cancelled mid-cycle are not eligible for partial refunds for the current billing period
- Annual subscriptions may be eligible for a pro-rated refund for unused full months, minus any applicable setup or onboarding fees
- Free trial periods, if offered, do not qualify for refunds
Professional Services and Consulting
- Refunds for consulting or IT managed services are considered only if services were not delivered as agreed
- Completed work, delivered milestones, or time already billed are non-refundable
- Deposits and advance payments are non-refundable once work has commenced
Training and Educational Programs
- Course registrations may be refunded if cancelled at least 48 hours before the programme start date
- No refunds after a programme has commenced
- Free programmes offered through ViViD Global Academy are not subject to this policy
2. Non-Refundable Items
The following are strictly non-refundable:
- Domain name registrations, SSL certificates, and hosting provisioning fees
- One-time setup fees, onboarding fees, and implementation charges
- Custom development work already delivered
- Payments made for completed or partially completed projects
- Payments made more than 30 days before the refund request is submitted
- Services where the client has already utilised a free trial or grace period
- Payments made under a non-refundable agreement or purchase order
3. How to Request a Refund
To request a refund, please follow these steps:
- Email us at contact@vividglobalcorp.web.app with the subject line: "Refund Request — [Invoice Number]"
- Include your full name, registered email address, invoice number, and reason for the refund request
- Provide any supporting documentation (screenshots, communication records) if applicable
- Our team will acknowledge your request within 2 business days
- We will review the request and communicate our decision within 7–10 business days
4. Refund Processing Timelines
Approved refunds will be processed as follows:
- UPI / Bank Transfer: 3–5 business days
- Credit / Debit Cards: 7–10 business days (subject to card issuer timelines)
- Net Banking: 5–7 business days
Refunds will be credited to the original payment method used. We do not issue refunds via alternative payment methods unless the original channel is unavailable.
5. Service Credits
In cases where a cash refund is not applicable but service issues are acknowledged, we may offer service credits toward future purchases or subscription renewals. Service credits are non-transferable and cannot be converted to cash.
6. Disputes
If your refund request is denied and you believe it was incorrectly assessed, you may escalate through our Dispute Resolution Policy. We are committed to fair and transparent resolution of all disputes.
7. Contact Us
For refund requests or questions about this policy, contact us at: contact@vividglobalcorp.web.app. We aim to respond to all refund inquiries within 48 business hours.